Returns & Exchanges
At Eter Rooftop & Lounge, we strive for culinary excellence; however, due to the perishable nature of our food, we offer immediate resolutions for orders that do not meet our quality standards or arrive incorrectly.
Inspect Your Order
Please check your meal or beverage immediately upon arrival to ensure it meets your expectations and matches your receipt.
Notify Staff Immediately
Report any issues to your server or our delivery support team within 15 minutes of receipt to qualify for a replacement or refund.
Provide Documentation
For delivery or takeout orders, please provide a clear photo of the item and a brief description of the quality concern.
Resolution Processing
Once verified, we will immediately initiate a complimentary remake of your dish or process a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing